REMOTE SUPPORT

TRUSTED TO DELIVER

DON’T HAVE TIME TO VISIT?

When your computer breaks down, it can lead to panic and a day of work wasted. However, with the remote help you need, you can get back to work and save your productivity for the day, as well as your computer. Through our remote service, we can guide you through the basic bug fixes and repairs you need in order to bring yourself back online.

WHAT WE CAN HELP YOU FIX REMOTELY:

Minor bug issues
Some data restoration
Perform system diagnostics
Update programs
Download important softwares
Pop-up problems
Virus or malware issues
And more

While most of us have lived with computers and operated them successfully for a long period of time, there’s very few who really know how one operates. From the motherboard to the graphics chip and beyond, computers are confusing machines. Even if you have a good understanding of the user experience and interface you’re familiar with using, be that Windows or Macintosh, there’s always room for something to go awry. When it does, you can count on us to have your back.

Being suddenly rendered without access to your files, your computer, or the internet is easily one of the most frustrating things to happen during the average modern workday. Don’t let it slow you down! Our remote services are designed to help you get through minor computer issues with ease so you can get back to work with as little fanfare as possible.

Our professional and experienced team of IT specialists can address your concerns, pin-point issues, and work to make your computer more easily repairable in the future. We can even find issues that might only require a small hardware upgrade to prevent similar problems occurring in the future.

Reach out to us today to begin your remote repair appointment. We’ll let you know whether or not we can help you over remote access, if we can guide you through the repair yourself, or if we’ll need to have you bring your computer into our Pleasanton location so that we can work on it in person. Whatever the problem is that you’re dealing with, reach out to us first. We’re always happy to help you puzzle through whether you really have to come in and see us, or if this could be as easy as a 30 minute fix

Start the process today; reach out and get in the remote IT support queue now.

Call Now!

I highly recommend!! My multiple questions were answered, the estimate was done in a timely fashion and was less than I expected, the repairs were completed before expected. If you need help, give them a call.

Christine C.
10/01/2022

I'm going to brag, and I can say with complete confidence that "Pleasanton Computer Repair" is hands down the best computer repair shop out there. A few years back, Gabe worked his magic on my laptop, and it's been running like a dream ever since--fast, accurate, and reliable! I can't thank you enough for your exceptional service, and I'll definitely keep spreading the word about your fantastic company!

Maria C.
8/10/2024
Very thorough analysis and fair pricing of my daughter's MacBook Pro. Though I opted to replace the computer opposed to repair, I felt better about the decision. Definitely will be back if another need arises.

Robert Z.
1/14/2024

My iPhone 12 was stuck on the Apple logo, Apple store told me I'd need to do a full restore which would wipe my data, or go somewhere and try to recover the data first.

KC was basically able to fix why my phone was not rebooting, and was able to get my phone up and running. I had all my data, and did not need to do a full restore. Their price was very reasonable. While he did not have to do a full data recovery, I had called some of those places (since this is what Apple told me I would need to do if I didn't want to lose my data) and they are VERY expensive, so I'm definitely glad I didn't have to go that route.

Overall, I'm so thankful I found this place and had a great experience with them.

Samantha K.
6/10/2022
I brought in 2 devices for assessment and they were very honest about what was worth fixing. The assessment was very quick and the laptop was fixed in time for a trip.
They were very knowledgeable and extremely organized. We got a quote elsewhere and very glad we went here as the other repair would have taken a couple of weeks and didn't have a clear estimate. We would not hesitate to come back.

CJ L.
6/10/2024

I had a very positive experience working with Faruq as he was very attentive and punctual with my repairs.

I was in a real bind with having my main business computer out of service and he was able to accommodate my needs by getting back to me when he promised on the quote and analysis and continued to go above and beyond by getting my computer up and running with in a day.

I would definitely trust them with any future repair needs and really appreciated the no BS approach to the process. I felt the cost was also fair considering the urgency in which I needed this completed so I appreciated that as well.

Mike G.
8/08/2022
Excellent customer service! No complaints. Repairs are done in professionally and in timely manner.

Ramneek P.
5/29/2022

My laptop (Lenevo 460) died suddenly. After trying to hard reboot it multiple times and looked for answers thru google, I decided to go to Pleasanton Computer Repair. Within the same day they discovered the problem. Somehow the internal hardware was loosened up.
I am very impressed with their honesty and how quick they were able to fix it. They could have charged me a lot more because I never suspected the root cause and I did not have the tool to open up the laptop.

Ed L.
12/30/2022