Customized Security Solutions Designed for Bay Area Residents
Pleasanton Computer Repair · Security Packages
Protection for your computer, with a local shop watching it.
The same business-grade antivirus and monitoring we run for our commercial clients, installed on your home computer. When something gets through, we get the alert, we remote in with your permission, and we clean it up. No extra bill.
Silver
Security Plan
$169/year
First computer. Add more for $139 each per year.
Includes
- Bitdefender antivirus and internet securityThe endpoint protection we use with our business clients. It tells us, not just you, when it finds a virus or malware.
- Our monitoring agentGives us an inventory of your computer: make, model and serial, how full the drive is, what software is installed. Remote access only with your permission.
- Remote cleanup when a system is compromisedProtection is never 100%. When something gets through, we remote in and clean it up, included in your plan.
- 10% off additional servicesIn shop, on site, or remote.
Gold
Security Plan
$299/year
First computer. Add more for $150 each per year.
Includes
- Everything in SilverBitdefender, the monitoring agent, included cleanup, and 10% off additional services.
- One hour of support every yearRemote or on site. Most calls are solved in under 15 minutes, so one hour usually covers a whole year of “can you look at this?”
- Covers the first hour of an on-site visitUse it at your home or office. Anything beyond the hour is 10% off.
- Didn't need us this year? Book a tune-up.If the hour goes unused, we recommend using it for a maintenance session.
What the agent actually does
We can see the computer before you describe the problem.
Silver and Gold both install the same small monitoring agent we use to support businesses. It is not a scanner that slows you down. It gives us an inventory view of the machine, so when you call, we already know:
- how much disk space you have and how full the drive is
- the make, model, and serial number of the computer
- what software is installed
- a way to remote in, only when you give us permission
That is why the cleanup can be included: everything is already set up to support you, so a fix that would otherwise start with an hour of getting connected starts in minutes.
Why Gold pays for itself
The hour is worth more than the price difference.
Gold adds one hour of support a year, remote or on site. Most support calls are resolved in under fifteen minutes, so that hour typically covers four separate calls, which at our normal rate is about $300 of service.
Some years you won't need us. When that happens we suggest booking the hour as a maintenance session: updates, cleanup, a look at the drive, and a check that your backups are actually working.
How it works after you subscribe
1. Checkout on our Shopify store.
The Buy button opens the plan on our Shopify store. Pick how many computers, and check out. Your card is stored by Shopify, not by us, and the plan renews once a year on the date you signed up.
2. Install it yourself in a few minutes.
After checkout you get a download link and step-by-step instructions. It is one file to download and install on each computer. Bitdefender comes with it, and you are covered as soon as it finishes.
Or have a tech do it.
Prefer a person? Book a time and one of our techs installs it with you remotely, in the shop, or at your home or office. The install is free.
Book a free installWant to talk it through first?
Not sure which plan fits, or have a question before you buy? Pick a time and one of us will call you. It takes 15 minutes.
Silver or Gold?
| What you get | Silver · $169/yr | Gold · $299/yr |
|---|---|---|
| Bitdefender endpoint protection, monitored by us | Included | Included |
| Monitoring agent with inventory and permission-based remote access | Included | Included |
| Remote cleanup if the computer is compromised | Included | Included |
| Discount on additional services | 10% off | 10% off |
| Support hours included each year | NonePay as you go, at 10% off | 1 hourRemote or on site, about four typical calls |
| Each additional computer | $139/yr | $150/yr |
| Best for | Someone who wants protection and a local shop to call, and rarely needs hands-on help. | Anyone who calls us at least once a year, or wants a yearly tune-up built in. |
Questions people ask at the counter
Do I still need my own antivirus?
No. Bitdefender is the antivirus, and it is the business edition we run for our commercial clients. We'll remove whatever you have now so the two don't fight each other.
Can you see my files?
The agent reports inventory: hardware details, disk space, installed software, and alerts from Bitdefender. Remote access to your screen happens only when you ask for help and give us permission at that moment.
What counts as “compromised,” and what does the cleanup include?
A virus, malware, or a scam popup that got a foothold on the machine. We remote in, remove it, and make sure the protection is working again. That cleanup is part of the plan, not a separate charge.
I have more than one computer.
Choose the number of computers at checkout. The first computer is the plan price and each additional computer is $139 (Silver) or $150 (Gold) per year, all on one yearly bill. Windows and Mac are both fine.
Is the install hard?
No. It is one download per computer, and the instructions walk you through it in a few minutes. If you would rather not, book a tech and we'll do it with you remotely or in person.
How does the Gold hour work for an on-site visit?
The hour covers the first hour of a visit to your home or office. Anything past the hour is billed at our normal rate, less your 10% discount.
How do I change or cancel?
Call us at 925-460-5200 or email sales@pleasantoncomputerrepair.com. We're local, and this is a phone call, not a support ticket.