Full MSP-Style IT Support.Without the High Monthly Cost.
MSP IT Support Plans combine a low monthly fee per computer with a block of support hours you draw from whenever you need help — troubleshooting, projects, migrations, security work, or consulting.
Get Your Free IT Audit
Get Value From Day One
Every engagement starts with a free IT audit, not a sales pitch. TCS reviews what you currently have in place — hardware, software, licensing, vendors — and shows you where your business may be overpaying or could cut costs you don’t need.
Whether or not you decide to work with TCS afterward, you’ll walk away with a clearer picture of your IT spending.
Full MSP-Style Support. Without the High Monthly Bill.
Many businesses fall somewhere between two extremes: paying expensive hourly emergency IT rates, or signing a full managed services contract with a high monthly bill. MSP IT Support Plans give you a better middle option.
Expensive Emergency Rates
Calling around for help every time something breaks means paying premium hourly rates and starting from scratch with a new technician each time.
A High-Cost Managed IT Contract
Great for businesses that need ongoing, proactive management — but often billed at a flat monthly rate that’s more than smaller businesses need to pay.
How an MSP IT Support Plan Works
You pay a low monthly fee per computer to keep TCS as your dedicated IT team, plus a block of prepaid support hours you draw from whenever you need hands-on help. When your hours are used up, you simply purchase another block — full MSP-style coverage without the high flat-rate contract.
How MSP IT Support Plans Work
A simple, predictable process from your free audit to ongoing support.
Book a Free IT Audit
TCS reviews what you currently have in place and shows you where you can save — no obligation.
Start Your MSP Plan
Pay a low monthly fee per computer and get a starter block of prepaid support hours.
Use Your Hours As Needed
Contact TCS whenever an IT issue or project comes up. Hours are tracked against your balance.
Renew When Your Block Runs Out
Purchase another block of hours anytime — your monthly plan continues without interruption.
What Block Hours Can Be Used For
One flexible balance of hours covers nearly every business technology need.
Computer Support
- Windows troubleshooting
- Mac troubleshooting
- Performance issues
- Software problems
- System configuration
Microsoft 365
- M365 administration
- Outlook troubleshooting
- User setup & licensing
- Email configuration
- SharePoint & OneDrive
Google Workspace
- User management
- Gmail troubleshooting
- Drive configuration
- Workspace administration
Networking
- Wi-Fi troubleshooting
- Firewall configuration
- Network diagnostics
- Switch configuration
- Network upgrades
Cybersecurity
- Security reviews
- Endpoint security configuration
- MFA implementation
- Account security
- Email security configuration
Projects
- Office moves
- Computer deployments
- Cloud & email migrations
- Hardware upgrades
- New employee onboarding
Consulting
- Technology planning
- Vendor coordination
- IT strategy
- Hardware & software recommendations
- Infrastructure reviews
Remote, Onsite & Project Support
Block Hours can be applied across however your business needs help.
Remote Support
Many issues can be resolved remotely, without waiting for an onsite visit.
Onsite Support
Technicians can visit your location throughout the Bay Area when onsite service is required.
Project Work
Block Hours may also be applied toward approved IT projects. Complex projects may require a separate scope of work.
Who Are Block Hours For?
Block Hours are built for businesses like these.
MSP IT Support Plans vs. Traditional Managed IT
Both are valuable — they simply fit different budgets and needs.
| MSP IT Support Plans | Traditional Managed IT |
|---|---|
| Low monthly fee per computer | Higher flat monthly retainer |
| Pay for hours as you use them | Unlimited support included in the contract |
| Best for occasional to moderate IT needs | Best for businesses needing full-time, proactive management |
| Project-friendly | Broader ongoing IT coverage |
| Scales up or down with a block of hours | Fixed, broader scope of coverage |
Know Where Your IT Time Goes
TCS tracks the work performed against your Block Hour balance so you always know how your hours are being used. Depending on your needs, you may receive:
- Support ticket history
- Work performed
- Technician time
- Hours used and hours remaining
- Renewal notifications
Your IT Team Without Hiring an IT Department
Total Computer Solutions, LLC provides the business IT services behind Pleasanton Computer Repair.
Frequently Asked Questions
What are Block Hours?
Block Hours are the prepaid support hours included in an MSP IT Support Plan. Along with a low monthly fee per computer, they give you access to the TCS technical team whenever support or project needs arise.
Is there a monthly fee?
Yes. MSP IT Support Plans include a low monthly fee per computer in addition to your block of prepaid support hours. Contact TCS for current plan rates.
Do Block Hours expire?
Contact TCS for current Block Hour terms and renewal policies.
What happens when I run out of hours?
TCS can notify clients when their Block Hour balance becomes low so additional hours can be purchased.
Can Block Hours be used for onsite service?
Yes. Block Hours may be applied toward approved remote and onsite technical services.
Can Block Hours be used for projects?
Yes. Many technology projects can use Block Hours, although larger projects may require a separate scope of work.
Can multiple employees contact TCS?
Yes. Authorized employees may contact TCS for support.
Are parts or hardware included?
No. Block Hours cover technical labor unless otherwise specified. Hardware, software licenses, subscriptions, third-party services, shipping, and other expenses are billed separately.
Are Block Hours refundable?
Block Hour purchases are subject to TCS service terms. Contact us for current terms and conditions.
Is emergency or after-hours support included?
Emergency, after-hours, same-day, and rush services may be subject to additional rates or different hour usage depending on the request.
Stop Searching for IT Help Every Time Something Breaks.
Build a relationship with a local IT team that already understands your business. Book your free IT audit and let TCS show you how an MSP IT Support Plan can work for you.