REMOTE SUPPORT

TRUSTED TO DELIVER

DON’T HAVE TIME TO VISIT?

When your computer breaks down, it can lead to panic and a day of work wasted. However, with the remote help you need, you can get back to work and save your productivity for the day, as well as your computer. Through our remote service, we can guide you through the basic bug fixes and repairs you need in order to bring yourself back online.

WHAT WE CAN HELP YOU FIX REMOTELY:

Minor bug issues
Some data restoration
Perform system diagnostics
Update programs
Download important softwares
Pop-up problems
Virus or malware issues
And more

While most of us have lived with computers and operated them successfully for a long period of time, there’s very few who really know how one operates. From the motherboard to the graphics chip and beyond, computers are confusing machines. Even if you have a good understanding of the user experience and interface you’re familiar with using, be that Windows or Macintosh, there’s always room for something to go awry. When it does, you can count on us to have your back.

Being suddenly rendered without access to your files, your computer, or the internet is easily one of the most frustrating things to happen during the average modern workday. Don’t let it slow you down! Our remote services are designed to help you get through minor computer issues with ease so you can get back to work with as little fanfare as possible.

Our professional and experienced team of IT specialists can address your concerns, pin-point issues, and work to make your computer more easily repairable in the future. We can even find issues that might only require a small hardware upgrade to prevent similar problems occurring in the future.

Reach out to us today to begin your remote repair appointment. We’ll let you know whether or not we can help you over remote access, if we can guide you through the repair yourself, or if we’ll need to have you bring your computer into our Pleasanton location so that we can work on it in person. Whatever the problem is that you’re dealing with, reach out to us first. We’re always happy to help you puzzle through whether you really have to come in and see us, or if this could be as easy as a 30 minute fix

Start the process today; reach out and get in the remote IT support queue now.

Call Now!

I spilled coffee (a lot) on my laptop keyboard this morning, days before a 2-week business trip where I need to bring it with me. I turned it upside down to drained it as much as I could, then called Pleasanton Computer repair as soon as they opened, (by now it's been 90 minutes since the spill, and the touchpad had stopped working). KC said to bring it in, the sooner the better, as coffee contains certain elements that can cause corrosion. Ugh. Forty minutes later I handed the laptop over to KC, who said he'd call me with an update, and that I have to leave there for a couple of days. Four hours later, he called and said he'd taken the whole thing apart, dried it, cleaned it, and got the touchpad working...and it was good to go. (He didn't promise there wouldn't be future complications, but was pretty confident there shouldn't be). I'm already back home working. So happy, so grateful. Thank you KC!!!

Lisa C.
9/17/2024

This business has been a wonderful find for me. Both my husband & I have used them several times. In 2021 was the 1st time I used them when I tripped over my laptop cord & sent it flying. They were able to get it working & everything was saved! This is why we have both been back. The turnaround is quick also & I feel the rates are good.

Mary O.
10/25/2022
Courteous, friendly and fast. Thanks again for repairing my laptop screen so quickly!

YA M.
7/31/2022

My 2014 MacBook Pro was stuck yesterday after I used Core Patcher to load Monterey and then Sonoma. Shouldn't have done that. I could not bring up the desktop and felt alone 🙁

I called Pleasanton Computer Repair and brought the machine in. They restored the desktop for only the diagnostic fee! I picked it up today and am attached to it again:)

Very pleasant customer service!!

Terry G.
2/21/2024
Yama is very knowledgeable, the repair was very quick. Apple had refused to repair it and my iPad was only a little over 2 years old. Now it is like new. He was a pleasure to do business with

Martha H.
1/30/2024

I highly recommend!! My multiple questions were answered, the estimate was done in a timely fashion and was less than I expected, the repairs were completed before expected. If you need help, give them a call.

Christine C.
10/01/2022
Very professional work and ethics. My PC just refused to turn on. I took it in on a Monday afternoon and KC signed me in and sent me a full diagnosis in a couple of days. Besides the power supply fubar they also verified that the boot drive is only 8% health. Two days after I got my PC back with new SSD and power supply. They have a good ticketing system that provides the elaboration of the diagnosis and updates on the repair. Very frictionless and very methodical. Super loved this place specially since I am an engineer myself. And best part I get to support a local town business. Highly recommend this place.

Sanjay S.
6/27/2022

Very thorough analysis and fair pricing of my daughter's MacBook Pro. Though I opted to replace the computer opposed to repair, I felt better about the decision. Definitely will be back if another need arises.

Robert Z.
1/14/2024

HAPPY CUSTOMERS

IPHONE REPAIRED

IPAD REPAIRED

LAPTOP REPAIRED

PC REPAIRED

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