REMOTE SUPPORT

  I spilled coffee (a lot) on my laptop keyboard this morning, days before a 2-week business trip where I need to bring it with me. I turned it upside down to drained it as much as I could, then called Pleasanton Computer repair as soon as they opened, (by now it's been 90 minutes since the spill, and the touchpad had stopped working). KC said to bring it in, the sooner the better, as coffee contains certain elements that can cause corrosion. Ugh. Forty minutes later I handed the laptop over to KC, who said he'd call me with an update, and that I have to leave there for a couple of days. Four hours later, he called and said he'd taken the whole thing apart, dried it, cleaned it, and got the touchpad working...and it was good to go. (He didn't promise there wouldn't be future complications, but was pretty confident there shouldn't be). I'm already back home working. So happy, so grateful. Thank you KC!!!

  Ok so I very rarely take the time to leave a review. A business has to really stand out, good or bad, for me to take the time. That being said, I cannot recommend Pleasanton Computer Repair more highly. The GPU fan seized up in my MSI GS65 Stealth Thin 8RF laptop and I brought it in to have it replaced. I needed the repair done quickly since the laptop was my only computer and I had an important video call scheduled a few days later. The work was done quickly. The aftermarket fan that was sourced and rush shipped to accommodate my deadline functionally cooled the GPU, however it made a sound that was loud enough to be heard on the other end of my video call. I brought it back and they replaced the replacement, even installing a new CPU fan, all free of charge, as the fans were purchased as a set. Unfortunately within an hour of use the new CPU fan began making a loud clicking/grinding noise, and the GPU fan for some reason was loudly cycling even when the temperatures were low/moderate! After some back and forth discussing the issue they once again agreed to replace the fans. Third times a charm! The laptop is now cooling efficiently and is running nearly silently at normal temperatures. This laptop was a fairly high end machine when I bought it just a few years ago and I was starting to lose hope that it would ever function this well again. Gabe, Karla and every other employee I encountered through this ordeal were extremely helpful, friendly, and accommodating, even though they had to go back and redo this job multiple times. If you need computer repairs you can trust this company to treat you fairly. I am local, but service like this is worth a drive. Pleasanton Computer Repair is the only computer repair shop I would recommend, and in the future I won't take my business anywhere else.

  I highly recommend!! My multiple questions were answered, the estimate was done in a timely fashion and was less than I expected, the repairs were completed before expected. If you need help, give them a call.

  I went with a friend to have his company computer fixed and they are awesome! Great customer service on the phone and in person. His computer now works like it's brand new !

  My 2014 MacBook Pro was stuck yesterday after I used Core Patcher to load Monterey and then Sonoma. Shouldn't have done that. I could not bring up the desktop and felt alone 🙁

I called Pleasanton Computer Repair and brought the machine in. They restored the desktop for only the diagnostic fee! I picked it up today and am attached to it again:)

Very pleasant customer service!!

  This business has been a wonderful find for me. Both my husband & I have used them several times. In 2021 was the 1st time I used them when I tripped over my laptop cord & sent it flying. They were able to get it working & everything was saved! This is why we have both been back. The turnaround is quick also & I feel the rates are good.

  I'm going to brag, and I can say with complete confidence that "Pleasanton Computer Repair" is hands down the best computer repair shop out there. A few years back, Gabe worked his magic on my laptop, and it's been running like a dream ever since--fast, accurate, and reliable! I can't thank you enough for your exceptional service, and I'll definitely keep spreading the word about your fantastic company!

  I had problems with my desktop computer. After I rebooted the computer I could not open Excel and Word application anymore.
Based on a recommendation from a good friend of our I called up a guy in Dublin. (See separate review). After almost two weeks the guy didn't fix the problem.
I Googled and found Pleasanton Computer Repair. I called them on Thursday. I made an appointment for Monday. I brought the computer to them on Monday morning. In the afternoon I received a call from a technician and the problem was solved. I picked up the computer again on Tuesday (24 hours after drop off).
Very happy with their service. Very responsive. Will definitely use them again and would recommend them.